American Arabs Guide
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Terms & Conditions

Effective Date: January 1, 2020

 

Welcome to AAG Best (American Arabs Guide Immigration Service). These Terms & Conditions (“Terms”) govern your access to and use of our website, services, consultations, and communications.

By accessing our website or using our services, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

 

  1. Our Services

AAG Best provides immigration-related support services, including but not limited to:

  • Immigration consultations
  • Assistance with completing immigration forms
  • Preparation of supporting documentation
  • General information regarding U.S. immigration procedures
  • Translation and document preparation services (where offered)
  • Educational resources related to immigration matters

The availability of specific services may change without prior notice.

 

  1. No Government Affiliation

AAG Best is an independent private company.

We are not affiliated with, endorsed by, or acting on behalf of:

  • U.S. Citizenship and Immigration Services (USCIS)
  • U.S. Department of State (DOS)
  • Executive Office for Immigration Review (EOIR)
  • U.S. Customs and Border Protection (CBP)
  • Any U.S. government agency

Government filing fees are separate from our professional service fees unless expressly stated otherwise.

 

  1. No Attorney-Client Relationship

Unless specifically stated in a separate written agreement with a licensed attorney, your use of this website or our services does not create an attorney-client relationship.

Information provided through our website, emails, phone calls, social media, WhatsApp, or consultations is intended for general informational purposes and should not be considered legal advice.

 

  1. Client Responsibilities

You agree to:

  • Provide accurate, truthful, and complete information.
  • Review all documents before submission.
  • Notify us promptly of any changes to your information.
  • Respond to requests for additional documents in a timely manner.
  • Ensure that all information you provide is lawful and accurate.

You are solely responsible for the accuracy of the information submitted to any government agency.

 

  1. No Guarantee of Results

Immigration decisions are made solely by the appropriate government authorities.

AAG Best cannot and does not guarantee:

  • Approval of any application or petition
  • Visa issuance
  • Green Card approval
  • Citizenship approval
  • Processing times
  • Interview outcomes
  • Government decisions

Past results do not guarantee future outcomes.

 

  1. Consultations

Consultation appointments are intended to provide guidance based on the information available at the time of the consultation.

Recommendations may change if:

  • Laws change
  • Government policies change
  • Additional facts become available
  • The client provides new information

 

  1. Fees and Payments

Service fees are due as agreed at the time of purchase.

Unless otherwise stated:

  • Government filing fees are not included.
  • Translation, mailing, courier, interpreter, or third-party costs may require additional payment.
  • All prices are listed in U.S. Dollars (USD).

Failure to complete payment may delay or prevent the provision of services.

 

  1. Refund Policy

Refunds are governed by our separate Refund and Returns Policy.

Once professional work has begun, consultations have been provided, or documents have been prepared, refunds may be limited or unavailable as permitted by applicable law.

 

  1. Communication

By contacting AAG Best, you consent to receiving communications by:

  • Email
  • Telephone
  • SMS
  • WhatsApp
  • Other electronic communication methods you provide

Message and data rates may apply depending on your mobile carrier.

You may opt out of marketing communications at any time, although we may continue sending messages necessary to provide our services.

 

  1. Website Content

All website content, including but not limited to:

  • Text
  • Articles
  • Graphics
  • Logos
  • Videos
  • Images
  • Educational materials
  • Forms
  • Downloads

is the property of AAG Best or its licensors and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, or republish our content without prior written permission.

 

  1. User Conduct

You agree not to:

  • Use the website for unlawful purposes.
  • Submit false information.
  • Attempt unauthorized access to our systems.
  • Distribute malware or harmful code.
  • Interfere with website operation.
  • Violate applicable laws while using our services.

We reserve the right to suspend or terminate access for misuse.

 

  1. Third-Party Services

Our website may contain links to third-party websites or use third-party service providers.

We are not responsible for:

  • Their content
  • Their privacy practices
  • Their availability
  • Their products or services

Your use of third-party services is subject to their own terms.

 

  1. Limitation of Liability

To the fullest extent permitted by law, AAG Best shall not be liable for:

  • Government decisions
  • Delays by government agencies
  • Changes in immigration laws or policies
  • Lost opportunities
  • Indirect or consequential damages
  • Technical interruptions beyond our control

Our maximum liability, if any, shall not exceed the amount you paid directly to AAG Best for the specific service giving rise to the claim.

 

  1. Indemnification

You agree to indemnify and hold harmless AAG Best, its owners, employees, contractors, and affiliates from claims, losses, damages, or expenses arising from:

  • Information you provide
  • Your misuse of our services
  • Your violation of these Terms
  • Your violation of applicable laws

 

  1. Privacy

Your use of our services is also governed by our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, and protect your information.

 

  1. Changes to These Terms

We may update these Terms & Conditions at any time.

Updated versions become effective immediately upon posting on our website.

Continued use of the website constitutes acceptance of the revised Terms.

 

  1. Governing Law

These Terms & Conditions shall be governed by and interpreted under the laws of the State of New York, United States, without regard to conflict of law principles.

Any legal dispute arising from these Terms shall be subject to the jurisdiction of the appropriate state or federal courts located in New York, unless otherwise required by applicable law.

 

  1. Contact Information

If you have questions regarding these Terms & Conditions, please contact AAG Best using the contact information provided on our website.

 

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