Refund & Returns Policy

Last Updated: January 1, 2020

At iWay Tech, we strive to provide reliable digital entertainment services and excellent customer support. Please read our Refund & Returns Policy carefully before making a purchase.

1. Digital Subscription Services

All subscriptions sold by iWay Tech are digital products that are activated electronically.

Free Trial

We offer a 24-hour free trial so customers can test compatibility and service quality before purchasing a subscription. We strongly encourage all new customers to use the trial before placing an order.

Refund Eligibility

Because subscriptions are digital services that are activated immediately, all subscription sales are generally final.

However, we may issue a full or partial refund in the following situations:

• Your subscription cannot be activated due to a technical issue on our side.
• We are unable to provide the purchased service.
• A duplicate payment was made for the same subscription.
• A billing error occurred.

Refund requests must be submitted within 7 days of the purchase date.

Refunds will not be issued for:

• Device incompatibility when a free trial was not used.
• Internet service provider (ISP) issues.
• Poor home internet or Wi-Fi performance.
• Failure to follow setup instructions.
• Dissatisfaction based on channel availability, content changes, or temporary interruptions that are outside our reasonable control.
• Requests made after substantial use of the subscription.

Each refund request is reviewed individually at our sole discretion.

2. Device Returns

Physical devices purchased from iWay Tech may be returned within 15 days of delivery if they meet all of the following conditions:

• The device is in its original condition.
• All accessories, packaging, and manuals are included.
• The device has not been physically damaged, modified, or misused.

Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

Once the returned device is received and inspected, eligible refunds will be processed to the original payment method.

3. Defective or Damaged Products

If your device arrives damaged or defective, please contact us within 7 daysof delivery.

Please include:

• Your order number
• Photos or videos showing the issue
• A brief description of the problem

We will repair, replace, or refund the product when appropriate.

4. Subscription Transfers

Subscriptions are intended for the original customer and may not be transferred between accounts except with approval from iWay Tech.

5. Chargebacks

If you experience any issue with your order, please contact our support team before initiating a chargeback with your payment provider.

Unauthorized or fraudulent chargebacks may result in immediate suspension of the associated subscription or account while the matter is investigated.

6. Processing Time

Approved refunds are generally processed within 5–10 business days, depending on your payment provider or financial institution.

7. Contact Us

If you have any questions regarding this Refund & Returns Policy, please contact our customer support team before purchasing.

Our team is committed to resolving issues quickly and fairly.